1. Information We Collect
We collect information to provide better services to all our users. This includes:
- Personal Information: Name, email address, phone number, address
- Account Information: Username, password (encrypted), profile details
- Payment Information: Payment details processed securely through Razorpay
- Usage Information: IP address, browser type, device information, pages visited
- Booking Information: Service bookings, communication with service providers
2. How We Collect Information
- When you register for an account on BorewellMart
- When you book services through our platform
- When you make payments through Razorpay
- When you communicate with service providers
- Through cookies and similar technologies
- When you voluntarily provide information (e.g., feedback, reviews)
3. How We Use Your Information
- To provide, maintain, and improve our services
- To process payments and send payment confirmations
- To facilitate communication between customers and service providers
- To send important notifications about your account and bookings
- To verify your identity and prevent fraud
- To comply with legal obligations
- To analyze usage patterns and improve user experience
4. Payment Information Security
- All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway
- We do not store your complete credit/debit card details on our servers
- Razorpay uses industry-standard encryption to protect your payment information
- We adhere to RBI guidelines for payment data storage and processing
5. Information Sharing
We may share your information in the following circumstances:
- With Service Providers: To facilitate service bookings (name, contact details, booking information)
- With Razorpay: To process payments (payment-related information only)
- With Service Providers: To facilitate service delivery
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
- We implement appropriate technical and organizational security measures
- Regular security audits and updates are performed
- Access to personal information is restricted to authorized personnel
- We use HTTPS encryption for all data transmissions
- Passwords are stored using strong encryption algorithms
7. Cookies and Tracking Technologies
- We use cookies to enhance user experience and analyze platform usage
- Cookies help us remember your preferences and keep you logged in
- You can manage cookie preferences through your browser settings
- Disabling cookies may affect certain features of the platform
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
- Data portability (where applicable)
To exercise these rights, please contact us at info@borewellmart.com
9. Data Retention
- We retain your information for as long as necessary to provide our services
- Account information is retained until you request account deletion
- Transaction records are retained for legal and accounting purposes
- Personal information is securely deleted when no longer required
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
11. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take immediate steps to delete it.
12. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and sending you an email notification.
14. Contact Information
For any questions regarding this Privacy Policy or your personal information, please contact us at:
info@haegl.in
+91 95904 99570
Karnataka, India